9.1 Monitoring, measurement, analysis and evaluation
Decide what to measure, how, when, and who analyses the results.
What auditors look for
Meaningful metrics that are reviewed.
Typical evidence
Metrics/KPI dashboard and reports.
Playbook
9.1 Monitoring, measurement, analysis, and evaluationEvidence you need to provide
- A list of what you measure: what, how, when, who measures and who reviews the results.
- Measurement results such as dashboards or monthly reports.
- Proof results were reported at management review.
- Be able to explain what a result means and what was done about it.
Policies & documents
- Information security objectives plan
- Human Resource Security Policy
View full guide: 9.1 Monitoring, measurement, analysis, and evaluation
9.2 Internal audit
Audit the ISMS at planned intervals against your own requirements and the standard, using an audit programme, with impartial auditors.
What auditors look for
A full audit cycle covering the scope; findings followed up.
Typical evidence
Audit programme, audit reports, auditor competence.
Playbook
9.2.1 Internal Audit - GeneralEvidence you need to provide
- Your internal audit plan covering the whole programme over a set period.
- Internal audit reports with clear results.
- Proof findings were fixed.
- Be able to explain how audits are scheduled.
Policies & documents
9.2.2 Internal Audit ProgramEvidence you need to provide
- Your audit programme: frequency, methods, responsibilities and reporting.
- Records showing auditors were independent of the work they checked.
- Proof audit results reached the relevant managers.
- Be able to explain how auditors are chosen.
Policies & documents
View full guide: 9.2.1 Internal Audit - General View full guide: 9.2.2 Internal Audit Program
9.3 Management review
Top management reviews the ISMS regularly, considering defined inputs and producing decisions on improvements and changes.
What auditors look for
All required inputs covered and decisions recorded.
Typical evidence
Management review minutes and actions.
Playbook
9.3.1 Management review - GeneralEvidence you need to provide
- Your management review schedule.
- Meeting minutes showing the review happened as planned.
- Attendance records showing top management took part.
- Leadership should be able to explain the main outcomes.
Policies & documents
- Management review procedure
- Risk Management Policy
9.3.2 Management review inputsEvidence you need to provide
- Your management review agenda covering all required topics.
- Minutes showing each topic was discussed, including changes in issues and interested parties, results of measures, audits, incidents and feedback.
- Input packs or reports prepared for the meeting.
- Be able to explain how inputs are gathered.
Policies & documents
Management review procedure
9.3.3 Management review resultsEvidence you need to provide
- Your management review minutes with decisions and actions.
- Actions with owners and deadlines, and proof of progress.
- Decisions on changes to the programme and resources needed.
- Be able to explain what changed because of the last review.
Policies & documents
Management review procedure
View full guide: 9.3.1 Management review - General View full guide: 9.3.2 Management review inputs View full guide: 9.3.3 Management review results